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Quality Policy

We are committed to consistently deliver enhanced value to our customers, meeting all applicable requirements, focusing on continual improvement of our products, processes, and services by implementing Organisational Quality Management System effectively.

Quality Objectives

Effective and efficient design and development considering the present and future needs of customers.
Enhanced customer satisfaction by on-time delivery of defect-free products and effective lifecycle support.
Meeting all the applicable customer, statutory and regulatory requirements.
Continual upgrading and utilisation of infrastructure and resources.
Mutually beneficial stakeholder alliances.
Continual improvement through innovation, technology, and knowledge management.

BEL Quality Standards

Seven of BEL’s SBUs / Units have got AS 9100 Certification to address the Aerospace business.

ISO 9001:2015 and ISO 14001:2015

all Units/SBUs/Divisions Testing facilities

ISO 13485:2016

Export Manufacturing SBU-Bengaluru

ISO 27001:2013

13 Units/SBUs/Divisions

ISO 45001:2018

Ghaziabad, Bengaluru and Kotdwara Unit

ISO 20000-1

Software SBU-Bengaluru

AS9100D

19 Units/ SBUs

CMMi Level 5

Software SBU-Bengaluru, Hyderabad Unit & CRL-Ghaziabad

CMMi Level 3

Chennai Unit, Radar, DCCS & NCS SBUs – Ghaziabad Unit

Bengaluru Complex, Ghaziabad Unit and Hyderabad Unit have won the CII EXIM Bank Business Excellence Award. Bengaluru Complex and Ghaziabad Unit have been commended as Role Model Organisation

Ghaziabad Unit won the CII EXIM Bank Business Excellence Award in 2022 and Commendation for Role Model Organisation

23 Green Channel Certificates from DGQA for supply of 75 products manufactured by 13 Units / SBUs

22 Green Channel Status Certificate from DGQA for supply of 65 products manufactured by 12 Units/SBUs

Evolution of Quality Management System in Bharat Electronics

Right from its inception in 1954, Bharat Electronics has understood the varying levels of quality and reliability requirements of its customers and has been striving to enhance their satisfaction level. The company has developed and improved Quality Systems and Procedures over the years.

Starting with an inspection-oriented Quality system during the initial years, the company shifted its focus towards the MIL-Q-9858 Quality Management System during the early Seventies.

During the Eighties, a number of initiatives were taken to improve the Quality Management System. They included release of documented QA manual; promotion of participative culture in the organization; launching of QC Circles & Suggestion Scheme, etc.

Introduction of TQM

Bharat Electronics adopted the Total Quality Management (TQM) philosophy in the year 1990 under the acronym ‘TORQUE’ which stands for Total Organizational Quality Enhancement. TORQUE is based on the premise that the quality of products and services is not only the responsibility of the production/shop floor personnel, but other support services also who have a role to play in meeting and exceeding our customers? expectations through supply of quality products and services.

Some of the critical business performance indicators like transactional cycle time, manufacturing yield, inventory turnover ratio, customer complaints, QCC presentations, quality cost, etc are monitored on a monthly basis through SAP and corrective actions are initiated for continual improvement.

Starting from 1993, all Units / SBUs / Divisions of the company have been certified for ISO 9001 Quality Management System and ISO 14001 Environment Management System. Seven Units / SBUs (Ghaziabad, Panchkula, Kotdwara, Hyderabad, Military Communication, Electronics Warfare & Avionics and Export Manufacturing) are also certified for AS 9100 Aerospace Standards. The Central Software Development group of the company has CMMi Level 5 certification.

Thrust areas of TORQUE

Continual improvement of products and processes through deployment of Six Sigma methodology.
Key processes stabilization and capability improvement through Statistical Process Control (SPC) techniques.
Reduction of cycle time in all transaction areas.
Improvement in quality of design through DFSS projects.
Employee motivation and empowerment through self certification, QCC and Suggestion Schemes.
Introduction of lean manufacturing concepts to achieve on-time delivery.
Customer satisfaction surveys to measure and improve satisfaction level of customers.

Business Excellence

The company has adopted CII-EXIM Bank Business Excellence Model to improve its overall strategic and operational excellence. Adoption of this Model since 2002 has helped the company in understanding the expectations of various stakeholders and in enhancing their satisfaction level.

The company has achieved the level of ‘Commendation for Strong Commitment to Excel’ and is striving to reach higher levels of excellence under the Model.

Bharat Electronics Quality Institute

A Quality Institute has been created in 1999 by the company to impart education / training to the company’s officers, customers and suppliers on various facets of quality management. Regular training programs are conducted for all employees of the company. Courses on topics such as Six Sigma, design for Six Sigma, reliability & maintainability, lean manufacturing, SPC, Project Management, etc are conducted regularly at the Quality Institute.

Standardization

Standardization & Quality are two inseparable parts of the TQM process and they play a complementary role. A Corporate Standards Department established four decades back has evolved more than 4000 standards on drafting, materials, systems & procedures, manufacturing processes, quality & workmanship, etc. These standards have provided effective support in design, manufacturing, vendor development and process standardization.

Quality Assurance Facilities

The company has established state-of-the-art test facilities like environment test chambers, high altitude test facilities, bump & vibration test facilities, calibration facilities for electronic test instruments, EMI / EMC test facilities, etc. The calibration facility is certified as per ISO 17025 standard by NABL. Facilities for Highly Accelerated Life Testing (HALT), Highly Accelerated Stress Screening (HASS) and Multiple Environment Over Stress Testing (MEOST), combined environmental testing (Thermal & Vibration) are established for enhancing product reliability.

Reliability & statistical software tools are used by the company to demonstrate, predict and measure quality and reliability characteristics and parameters of products during design, development, manufacturing and life cycle stage.

Quality